Honor, preserve, and teach the legacy of Carolina Marines and Sailors, inspiring future generations through their example.
We seek a dedicated Admissions and Retail Manager to oversee ticketing and retail operations, ensuring an exceptional visitor experience. The ideal candidate has experience in admissions, ticket sales, point-of-sale (POS) transactions, retail inventory control, and team scheduling. This role also supports the Vice President of Operations with facility and operational tasks.
- Admissions: Develop and manage efficient ticketing processes, including online and on-site sales and group bookings, in coordination with the Operations Department.
- Retail: Oversee retail operations, sales, inventory, reorder products, and use inventory software to prevent overstock or shortages.
- Drive Sales: Work with vendors to develop gift shop inventory, set sales targets, and implement strategies like upselling or promotions.
- POS Management: Ensure accurate, secure, and customer-focused POS transactions for tickets and retail.
- Staff Management: Create and manage admissions team schedules for adequate coverage during peak and off-peak hours.
- Facility Support: Assist with facility tasks, including maintenance schedules, safety compliance, and vendor coordination.
- Collaboration: Partner with marketing and events teams to support museum initiatives and programs.
- 2+ years in a customer-facing role with POS transactions (ticketing, retail, or hospitality).
- Retail operations and inventory experience.
- Team scheduling or management experience.
- Facility operations experience is a plus.
- Strong organizational and multitasking abilities.
- Proficiency with POS systems and basic computer skills (e.g., Microsoft Office, ticketing software).
- Excellent communication and people skills.
- Ability to thrive in a fast-paced environment
Associate’s degree or higher in business, hospitality, or related field (equivalent experience considered).
- Must work occasionally weekends/evenings for museum hours and events.
- Familiarity with ticketing/retail POS platforms.
- Experience in team resource management and scheduling.
- Knowledge of financial reporting and data analysis.
- Familiarity with facility management and operational planning.
We offer a supportive workplace with paid time off, holidays, a retirement savings plan, museum store discounts, professional development, and a mission-driven environment. Full details provided for finalists.
Why Join Us?
Join our nonprofit museum, opening Spring 2026, to honor Carolina Marines and Sailors and inspire future generations in a passionate, supportive team environment.
Submit your resume, cover letter detailing relevant experience, and two professional references to careers@museumofthemarine.org. Applications reviewed on a rolling basis until filled.
