Honor, preserve, and teach the legacy of Carolina Marines and Sailors, inspiring future generations through their example.
The Retail & Admissions Lead plays a key role in delivering an exceptional guest experience at the Carolina Museum of the Marine. This position serves as the shift lead for front-of-house operations and rotates between managing the admissions desk and museum store. Leads assist with daily operations, support part-time staff and volunteers, and ensure guests are welcomed in a professional, friendly, and informative manner. The ideal candidate has experience in admissions, ticket sales, point-of-sale (POS) transactions, guest relations, and staffing support.
Guest Experience
- Welcome guests and provide a positive first impression of the museum
- Process ticket sales, memberships, and group admissions
- Answer guest questions regarding programs, tours, and museum amenities
Retail & Admissions Operations
- Ensure accurate, secure, and customer-focused POS transactions for tickets and retail.
- Process cash and credit card transactions accurately.
- Assist guests with retail purchases and product inquiries.
- Maintain organized merchandise displays and restock inventory as needed.
- Support daily opening and closing procedures in coordination with Retail & Admissions Manager.
Leadership & Support
- Serve as shift lead when scheduled.
- Provide guidance to part-time staff and volunteers.
- Help ensure front desk and store areas remain organized and professional.
- Assist Retail & Admissions Manager with training new staff members.
- Communicate operational issues or guest feedback to the Retail & Admissions Manager.
General Responsibilities
- Maintain a clean and welcoming front-of-house environment.
- Assist with light merchandising and product displays.
- Support special events or museum programs as needed.
- 2+ years previous customer service, retail, hospitality, or museum experience (team lead experience preferred)
- Comfortable working with POS systems and handling financial transactions
- Strong communication and interpersonal skills
- Ability to multitask during busy visitor periods
- Interest in Marine Corps history or military heritage is a plus
- Ability to stand for extended periods
- Ability to lift up to 25 lbs occasionally
- Ability to move throughout the museum store and admissions area
Why Join Us?
Join our nonprofit museum, opening June 8, 2026, to honor Carolina Marines and Sailors and inspire future generations in a passionate, supportive team environment.
How to Apply
Submit your resume, cover letter detailing relevant experience, and two references to careers@museumofthemarine.org. Applications will be accepted through March 27, 2026.
